Title: Stupidity...... and Computers.......
rasplundjr - July 30, 2006 06:54 PM (GMT)
What really chaps my ass is idiots that call in toa helpdesk and complain for fifteen minutes what a piece of crap their machine is and waste my time when I'm trying to get to the bottom of their issue.
Seriously.... I've had a call that went something like this
**Ring**
Me: Oh man I hate that Queue....
**Ring**
Me: God Kill me now please!!!!!
**Ring**
Me: **picks up line** Thank you for calling the XYZ (name protected for reasons I don't want to be sued) Helpdesk, My name is Rich are you calling on a new or existing Ticket.
User: No
Me: Pardon me? **Thinks to self that that wasn't a yes or no question dumbass!!!**
User: No. What don't you understand English.
Me: **Hits mute button swears violently for 45 Seconds before regaining composure unmute** My Apologies I was just inquiring wheter you were calling on an existing issue or a new one... it wasn't a yes or no question you just threw me for a loop there.
User: OH! I'm sorry this is a new issue. **User starts talking a mile a minute** This damned computer is just such a peice of junk.....**5 minutes of exposition on how this piece of hardware is crap and it's not the user's ineptitude**
Me: Can I start with your last name please.
User: Smith (again name protected for reasons I don't want to be sued)
Me: Very good and your first name
User: What do you need that for?
Me: The ticket....
User: I don't want a ticket I want to get this computer fixed.....
Me: I can't fix the unit until I create a ticket.....
User: That's retarded
Me: Sorry That's policy
User: a retarded policy
Me: I didn't create the policy I just have to abide by it.
User: John
Me: and may I please have a callback Phone number I can reach you at should we become disconnected....
User: 555-555-5555 extension 5555
Me: What can I help you with today.
User: I just told you.
Me: no you told me the computer was acting up you didn't expalin how it was acting up.
User: I can't get into application ABC
Me: can I remote in to see what's exactly going on.
User: yes
Me: **Five minutes of trying to explain to the idiot where to find the onformation I need to remote in** Oh... well is this the application you're trying to loginto? *Not application ABC rather it is application GHI**
User: Yes
Me: Oh well lets try going into the correct version of the application
User: Oh okay
Me: Well go ahead and try to login.
User: it's not working.
Me: Well it seems it's actually a password issue... **I'm part of all queues other techs would get to put this to the password queue me I'm stuck working it**
Me: can I get your user name for the application?
User: SmitJ0XY
Me: That's the wrong user name, that application doesn't use that convention.
User: OH! then AWS1234
Me: Okay for security purposes I ned to verify some information. Can I get your Employee ID number and your Month and Day of birth only.
User: What do I have to give you that for.
Me: I cannot reset passwords for anyone but the owner of the acount I have to verify that you are indeed you calling.
User: 04567 and 10-24
Me: Okay this account shows registered to Mary Jones
User: that's because it is her account.
Me: I cannot let you log into this account you are not the user.
User: She quit two months ago.
Me: then that explains why you can't login. There is an automatic script that runs that deletes accounts that are not loged into on a regular basis and another script that kills accounts for users no longer employed by the company. You need to fill out an ISR (infrastructure service request form) to have your account created.
User: **five more minutes of swearing at me**
**User hangs up**
I can live with ignorance. Ignorance can be educated, stupidity is forever.....
Stupid people keep making the same exact mistake no matter how many times you show them otherwise.
But if it's weren't for stupid / lazy people I'd be unemployed..... well I will be soon anyway... damned offshoring **topic for another post**
Seriously.... I've had a call that went something like this
**Ring**
Me: Oh man I hate that Queue....
**Ring**
Me: God Kill me now please!!!!!
**Ring**
Me: **picks up line** Thank you for calling the XYZ (name protected for reasons I don't want to be sued) Helpdesk, My name is Rich are you calling on a new or existing Ticket.
User: No
Me: Pardon me? **Thinks to self that that wasn't a yes or no question dumbass!!!**
User: No. What don't you understand English.
Me: **Hits mute button swears violently for 45 Seconds before regaining composure unmute** My Apologies I was just inquiring wheter you were calling on an existing issue or a new one... it wasn't a yes or no question you just threw me for a loop there.
User: OH! I'm sorry this is a new issue. **User starts talking a mile a minute** This damned computer is just such a peice of junk.....**5 minutes of exposition on how this piece of hardware is crap and it's not the user's ineptitude**
Me: Can I start with your last name please.
User: Smith (again name protected for reasons I don't want to be sued)
Me: Very good and your first name
User: What do you need that for?
Me: The ticket....
User: I don't want a ticket I want to get this computer fixed.....
Me: I can't fix the unit until I create a ticket.....
User: That's retarded
Me: Sorry That's policy
User: a retarded policy
Me: I didn't create the policy I just have to abide by it.
User: John
Me: and may I please have a callback Phone number I can reach you at should we become disconnected....
User: 555-555-5555 extension 5555
Me: What can I help you with today.
User: I just told you.
Me: no you told me the computer was acting up you didn't expalin how it was acting up.
User: I can't get into application ABC
Me: can I remote in to see what's exactly going on.
User: yes
Me: **Five minutes of trying to explain to the idiot where to find the onformation I need to remote in** Oh... well is this the application you're trying to loginto? *Not application ABC rather it is application GHI**
User: Yes
Me: Oh well lets try going into the correct version of the application
User: Oh okay
Me: Well go ahead and try to login.
User: it's not working.
Me: Well it seems it's actually a password issue... **I'm part of all queues other techs would get to put this to the password queue me I'm stuck working it**
Me: can I get your user name for the application?
User: SmitJ0XY
Me: That's the wrong user name, that application doesn't use that convention.
User: OH! then AWS1234
Me: Okay for security purposes I ned to verify some information. Can I get your Employee ID number and your Month and Day of birth only.
User: What do I have to give you that for.
Me: I cannot reset passwords for anyone but the owner of the acount I have to verify that you are indeed you calling.
User: 04567 and 10-24
Me: Okay this account shows registered to Mary Jones
User: that's because it is her account.
Me: I cannot let you log into this account you are not the user.
User: She quit two months ago.
Me: then that explains why you can't login. There is an automatic script that runs that deletes accounts that are not loged into on a regular basis and another script that kills accounts for users no longer employed by the company. You need to fill out an ISR (infrastructure service request form) to have your account created.
User: **five more minutes of swearing at me**
**User hangs up**
I can live with ignorance. Ignorance can be educated, stupidity is forever.....
Stupid people keep making the same exact mistake no matter how many times you show them otherwise.
But if it's weren't for stupid / lazy people I'd be unemployed..... well I will be soon anyway... damned offshoring **topic for another post**
squatpuke - July 31, 2006 02:46 PM (GMT)
.
.
sounds like a "loose nut on the keyboard"
.
sounds like a "loose nut on the keyboard"
ChittyBang6 - July 31, 2006 03:54 PM (GMT)
i'm sure your job makes you want to :wall: a lot!! and i hate to admit that i am probably close to being one of those "stupid" peeps out there when it comes to computers!! i'm CONSTANTLY making gutter remote in to my computer to do things. fix my blog, change my account, add links, etc. i'm terrible. i am so THANKFUL for you guys and for what you do!! you help us losers out there who don't have a clue! if it weren't for gutter, i wouldn't be able to do much of anything, that's for sure!!! be patient my friend....you are doing a good thing for many people :thumbsup:
Stringaling - August 1, 2006 10:51 AM (GMT)
That is exactly the kind of person my husband deals with on a daily basis. He works for US cellular and people call in when their accounts get turned off because they haven't paid in two mionths. and they just don't think that is fair. :wall:
"But my mom's in the hospital!"
"You should still have paid your bill."
or
"This is a business account! I can't have it turned off!"
"Then you should have made it first priority to keep the account paid and up to date."
:wall: :wall: :faint:
"But my mom's in the hospital!"
"You should still have paid your bill."
or
"This is a business account! I can't have it turned off!"
"Then you should have made it first priority to keep the account paid and up to date."
:wall: :wall: :faint:
Honey - August 9, 2006 08:02 PM (GMT)
^^^^^^^^^
How true is that?
andiesmama - August 9, 2006 08:18 PM (GMT)
:haha: